FREQUENTLY ASKED QUESTIONS

Are we going to share a room with others?


All of our bookings are private so other people will not be added to your group.




Do we have to pay online for our booking?


We do not accept online payments. Only events that have 15+ players require a 50% deposit. Groups with under 15 players don't need to pay until they arrive.




How much time do we have to complete the theme?


All of our games are 50 minutes long.




What happens if we don't win?


We strive to make sure that players get as close to the end of the game as possible. Your group will have unlimited hints to assist you in completing the game.




Do I need to book in advance or do you accept walk-ins?


We accept walk-in bookings, however this may significantly limit the availability and choice of themes since many have already been booked. We highly recommend calling or checking online to see what is available and making a booking even if you're intending to book later in the same day.




Will I have to lock up my bags, phones, food and drink?


Every game room has a designated area to store your belongings during the game. Food and drinks aren't allowed as we have many electrical components inside our game rooms that could be damaged by an accidental spill. Phones and electronic devices also need to be put away as we don't allow recording inside our themes.




Will I be locked in a room? What if I have claustrophobia?


You will never be locked in a room at any time during your Bamboozled experience. The entrance door for each theme does not have a lock. Any doors you unlock while playing the game will remain unlocked for the rest of your game. The goal of our mission based games is to "break in" rather than to "break out". Each theme varies but the general size of each room should be about the size of a large bedroom.




What time do we show up?


Everyone in the group must be present at your booking time. We sugguest that players show up 10 minutes before the scheduled time. Games can start early depending on the schedule that day.




What if we are late?


Due to our tight schedule, if customers are late it is likely that time will be cut from their game. If you are running late PLEASE CALL US IMMEDIATELY so we can do our best to adjust your booking without compromising your experience or cutting time. If your game time arrives and we haven't heard from anyone in your group, we will call the phone number provided by the individual who booked your game. If we are still unable to reach your group then your game may be cancelled and your time slot will become available to other customers.




What is your cancellation policy?


There are no penalties for cancelling a booking. Please let us know as soon as you can If your plans change or if you accidently booked on the wrong date. You can call or email us to cancel or change your booking. If you are a corporate group, private event or group of 15+ players who paid a deposit, we can only reschedule your booking as the deposit is non-refundable.




What if we need to add or subtract players?


If you are within the 2 - 6 player limit per theme you can change your player numbers without notifying us. Once you have more than 6 players you will need to book another theme. Keep in mind that all our themes never start at the same time, and you may need to book a game that starts 15 minutes before or after your already scheduled game. Don't forget to book your second game immediately. Bookings can fill up fast so it's best not to assume a time slot that was available earlier in the day is still available a few hours later.




Do you have a party room/business room for my event?


We do not currently have the space for a party/business room for events.




Are you hiring?


We are always taking in applications. Please check out our CAREERS page on our website.




What is a good number of players? Can two people beat the themes?


It is possible for 2 players to beat the theme. We still recommend more players as different types of thinking and more eyes on a puzzle leads to quicker success. However a smaller group will never struggle on a puzzle simply because there aren't enough players physically in a room.




Can children play?


We recommend children should be 8 or older as younger kids would find it hard to participate in the game. For groups that consist of children 12 and under we require there to be an adult supervisor (19+ years old) to supervise them.




How scary are the themes? Are there live actors?


Our rooms are not scary nor contain adult content. At most we would rate our content PG. There will be no live actors.




Are your themes accessible for people with disabilities?


We strive to make our experience as fun as possible for everyone. For those in wheelchairs our rooms are spacious enough for wheelchairs to move through. There may be a few puzzles higher up that may be out of reach. We recommend having an able-bodied person in the room. If not we can easily send staff to assist the players. For the deaf and hard of hearing there are many audio clues and hints, however we will have captioning in any videos that are played.




Is there parking?


There is free 90 minute parking for the exclusive use of Old Orchard patrons.




Further questions?


Call us at 604-431-6788